Shipping Policy

Last updated: July 27, 2026

Contact: support@thesimpleco.shop

Thank you for shopping with The Simple Co.

We are committed to providing a simple, transparent, and reliable shopping experience from checkout to delivery.

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Free Standard Shipping

We offer free standard U.S. shipping on orders over US$100.

For orders below US$100, shipping rates are calculated automatically at checkout based on your delivery address.

We currently ship to the United States and selected international destinations.

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Order Processing

Orders are processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

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Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Please note that delivery estimates are not guaranteed and may vary due to carrier operations, weather conditions, customs inspections, or other unforeseen circumstances.

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Tracking Your Order

Every order includes tracking.

Tracking information is sent automatically once your package has been shipped.

If you have not received tracking information within 3 business days after placing your order, please contact:

support@thesimpleco.shop

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International Orders

International orders may be subject to customs duties, import taxes, or local fees depending on your country's regulations.

These charges are determined by local customs authorities and are the responsibility of the customer.

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Delivery Delays

Although we work with trusted logistics partners, delays can occasionally occur due to:

• Customs clearance
• Severe weather
• Carrier delays
• Peak shopping seasons
• Public holidays

If your order appears delayed, please contact us and we'll be happy to assist.

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Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

The Simple Co. is not responsible for delays or additional shipping costs caused by incorrect or incomplete shipping information provided during checkout.

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Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.

Our support team will work with the shipping carrier to help resolve the issue promptly.

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Need Help?

If you have any questions regarding shipping or delivery, we're here to help.

Email: support@thesimpleco.shop

Response Time: Within 24–48 business hours