Refund policy
Return & Refund Policy
Last updated: October 12, 2026
At The Simple Co., we want you to shop with confidence. We accept eligible returns and exchanges within 30 days of delivery, including returns for non-defective items.
1. Return Eligibility
You may request a return within 30 days after your order is delivered for reasons including incorrect sizing, color preference, a change of mind, or receiving a damaged, defective, or incorrect item.
For non-defective returns, items must be unused, unworn, and in their original condition. Please include the original packaging whenever reasonably possible.
Items that have been worn, used, altered, or damaged after delivery are not eligible for change-of-mind returns.
2. How to Request a Return
To initiate a return, please contact us at:
Include your order number, the item you wish to return, and a brief explanation.
For damaged, defective, or incorrect items, please provide photos when available.
Our customer service team aims to respond within 24–48 hours.
Once your return is confirmed as eligible, we will provide the appropriate return instructions and shipping address.
Please do not send items back without contacting our support team first.
3. Return Shipping and Labels
For non-defective returns, including size changes, color preferences, or changes of mind, customers are responsible for arranging and paying return shipping costs.
Customers may purchase, download, and print a return shipping label through their chosen shipping carrier.
We recommend using a trackable shipping service.
If an item arrives damaged or defective, or we send an incorrect item, The Simple Co. will cover reasonable required return shipping costs or arrange an appropriate alternative resolution.
Please contact our support team before paying for return shipping in these circumstances.
We do not charge restocking fees.
4. Exchanges
We accept exchange requests within 30 days of delivery for eligible unused and unworn items.
Size and color exchanges are subject to product availability.
For voluntary exchanges, customers are responsible for return shipping costs.
If an exchange is required because an item is incorrect or defective, we will arrange an appropriate replacement or alternative resolution without requiring the customer to pay necessary return shipping costs.
Please contact our support team before sending an item for exchange.
5. Refunds
When a physical return is required, our team will inspect the returned item before approving the refund.
Once approved, refunds will be processed to the original payment method within 3–7 business days.
Your bank or payment provider may require additional processing time.
Depending on the circumstances, we may offer a replacement, partial refund, or full refund for damaged, defective, missing, or incorrect items.
In certain situations, we may determine that returning the item is unnecessary. Our support team will confirm this arrangement in writing.
6. Delivery Issues
If your order is missing items, has not arrived, or is delayed beyond the estimated delivery timeframe, please contact our support team.
We will review the shipment and explain the available resolution options.
7. Returns That May Be Declined
Non-defective returns may be declined when:
- The request is submitted more than 30 days after delivery.
- The item has been worn, used, or altered.
- The item was damaged after delivery.
- The return does not meet the eligibility conditions outlined above.
- The request involves suspected fraud or abuse.
Nothing in this policy limits rights provided by applicable consumer protection laws.
8. Contact Us
For assistance with returns, exchanges, refunds, or delivery concerns, please contact:
We aim to respond within 24–48 hours.
The Simple Co.