Widerrufsrecht

Return & Refund Policy

Last updated: May,1 2026

Contact: support@thesimpleco.shop

Thank you for shopping at The Simple Co.

We aim to provide a fair, transparent, and efficient return and refund experience.

1. Return Eligibility

We accept return or refund requests within 30 days of delivery.

To be eligible:
• Items must be unused, unworn, and in original condition  
• Items should be returned in original packaging where possible  

Returns or refunds may be considered under the following conditions:
• Incorrect item received  
• Damaged or defective product  
• Missing or incomplete order  
• Delivery delays beyond the estimated timeframe  

2. How to Request a Return

To request a return or refund, please contact:
support@thesimpleco.shop

Please include:
• Your order number  
• Photos or videos showing the issue (if applicable)  
• A brief description of the issue  

Our team will review your request within 24–48 hours.

3. Resolution Options

After review, we may offer one of the following solutions:
• Replacement  
• Partial refund  
• Full refund  
• Return & refund (if applicable)

In certain cases, a return may not be required. These cases are determined at our sole discretion.

4. Return Process

If a return is required, our support team will provide return instructions.

Returns sent without prior authorization may not be accepted.

5. Refunds

Approved refunds will be processed within 3–7 business days.

Refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.

6. Return Shipping

If a return is required:
• Customers are responsible for return shipping costs unless the item is defective or incorrect  
• We recommend using a trackable shipping service  

7. Non-Eligible Cases

Refunds or returns may not be accepted if:
• The item has been used, worn, or damaged after delivery  
• The issue is caused by incorrect shipping information provided by the customer  
• The request is made after the 30-day period  
• The request shows signs of abuse, fraud, or excessive returns  

8. Contact

For any questions, please contact:
support@thesimpleco.shop

We aim to respond within 24–48 hours.

The Simple Co.